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CorpPass Digital Services Privacy Statement
This CorpPass Digital Services Privacy Statement (the "Privacy Statement") must be read in conjunction with the CorpPass Digital Services Terms of Use (the "Terms") that Organisations and their Authorised Representatives must agree to be legally bound by in order to access and/or use (1) CorpPass; (2) the CorpPass Digital Services, which include but are not limited to, the CorpPass website (accessible at www.corppass.gov.sg or such other website as may be specified by us from time to time; the "Website") and the CorpPass Mobile application (the "Application") (collectively, the "CorpPass Digital Services"); (3) the services provided through the CorpPass Digital Services; and (4) any Content made available and accessible therein (collectively, the "Services"). In this Privacy Statement, "Public Agencies" mean the Government of Singapore and statutory bodies and "you" means the individual or Organisation, as the case may be, accessing and using the Services. Unless otherwise stated, all other capitalized terms contained in this Privacy Statement shall have the meaning given to it in the Terms.
  1. This is a Government of Singapore ("we", "us" or "our") digital service. The purpose of this Privacy Statement is to provide information of how we handle, collect, use, disclose and deal with any data, including personal data, that is provided to or collected by us (collectively, "Data"). Please read this Privacy Statement carefully.
  2. Types of Data that we collect
    If you are an Organisation
  3. We may request certain types of Data from you and/or your Authorised Representatives in connection with the access to or use of the Services by you and/or your Authorised Representatives. Examples of the types of Data which we may request and collect include, but are not limited to:
    1. information relating to your Account(s) or Sub-Account(s);
    2. corporate information relating to you, including details relating to your UEN, business registration details or similar registration details, and your contact information and registered office address; and/or
    3. information relating to your Authorised Representatives and the Devices used by your Authorised Representatives as set out in Clause 3 below.
  4. If you are an individual or an Authorised Representative of an Organisation
  5. We may request certain types of Data from you and/or the Organisation you represent ("Your Organisation") in order to enable you to access or use the Services on behalf of Your Organisation. Examples of the types of Data which we may request and collect include, but are not limited to:
    1. your personal information, including but not limited to NRIC numbers and contact information, including mobile phone numbers, email and mailing addresses;
    2. information relating to your SingPass account;
    3. IP addresses, device fingerprint records (including but not limited to information relating to Devices used by you, including model type, operating system and the state of your Device) and other forms of metadata generated through the use of the Services; and/or
    4. information relating to the version of the CorpPass Digital Services and your use of the Services, including but not limited to information relating to the usage of the various functionalities, features or clicks on the Content available therein as well as other Device permissions granted to the CorpPass Digital Services, such as the permission to push notifications, use location services, use any connectivity services, and other similar information.
  6. General Collection of Data by us
  7. We may also automatically collect other types of information relating to your activities in respect of the Services. Such information may be collected through various technologies including but not limited to:
    1. Analytics Tags: Analytics Tags are used by us to analyse the effectiveness of the functionalities and features of the CorpPass Digital Services and user preferences relating to the Services in order to improve your user experience. We may use information collected through such analytics tags in combination with your Data (such as transaction history and demographic information) to understand more about the profile of our users.
    2. Cookies: Cookies are small data files which are sent to your browser or Device to store and track information about you when you use the Services. Cookies are also used to improve and maintain the functionality of the Services, and to track information such as the number of users of the Services, their frequency of use, the profile of the users and other similar information relating to the use of the Services. While these cookies can tell us when you access and use our Services, they cannot read data off your hard disk. Not all cookies collect personal data and you may configure your preferences and settings to reject the use of cookies. However, this may mean you may not be able to take full advantage of the Services, including the features or the functionalities of the CorpPass Digital Services.
    3. Server Logs: Server logs are files and records of activity created by the Device that you access and use the Services from. For example, a web server log may record a history of page requests whereas other logs may record errors, access attempts or other information about your Device, such as your IP address and your Device's cookie settings. We collect and retain such server logs for administrative, security and troubleshooting purposes.
  8. If you are only browsing the Website, we do not capture data that allows us to identify you individually.
  9. By continuing to use the Services, you are agreeing to the use of the aforementioned technologies on your Device through the Services. However, please note that we have no control over such technologies where they are used by third parties (for example, third-party cookies).
  10. We may also permit third-party companies to help us deliver advertising, promotional and marketing material about CorpPass to you and compile anonymous site metrics and analytics. This allows us to tailor our marketing to better suit your needs and also improve the Services. These third-party companies may make use of cookies or other technologies to record how you interact with CorpPass Digital Services and to deliver CorpPass related advertising, promotional and marketing material to you through the internet based on your prior visits to the Website or use of the Application. For example, we may use Google's "remarketing" service to target advertising, promotional and marketing material regarding CorpPass to you when you visit other sites in Google's content network. However, these third-party companies will not collect CorpPass login data or Data provided by you when using digital services provided and operated by Public Agencies. Data will only be collected and used in accordance with our own Privacy Statement and the privacy policies of the relevant third-party companies (for example, those accessible at www.google.com/privacy.html and www.facebook.com/about/privacy). If you wish to opt out of a third-party company's collection and use of information for ad targeting, you may do so by visiting the Digital Advertising Alliance's WebChoices Tool here: http://www.aboutads.info/choices.
  11. Why we collect Data
  12. Data requested and collected from you may be used, disclosed and processed by us for any, some or all of the following purposes:
    1. to assist, process and facilitate your access or use of the Services, including registering and creating your Account(s) and/or Sub-Account(s), logging into your Account(s) and/or Sub-Account(s) and using any features or functionalities of the Services;
    2. to administer, process and facilitate any transactions or activities conducted under your Account(s) and/or Sub-Account(s) through the Services, whether with us or any other Public Agencies, and whether for your own benefit, or for the benefit of a third party on whose behalf you are duly authorised to act;
    3. to carry out your instructions or respond to any queries, feedback or complaints provided by (or purported to be provided by) you or on your behalf, or otherwise for the purposes of responding to or dealing with your interactions with us;
    4. to monitor and track your usage of the Services, in order to assist us in understanding your interests, concerns and preferences and improving the Services;
    5. to conduct research, data analytics, surveys, market studies and similar activities, in order to assist us in understanding your interests, concerns and preferences, improving the Services and other services and products provided by Public Agencies. For the avoidance of doubt, we may also collect, use, disclose and process such information to create reports and produce statistics regarding your transactions with us and your usage of the Services and other services and products provided by Public Agencies for record-keeping and reporting or publication purposes (whether internally or externally);
    6. to carry out verification checks, due diligence or other screening activities (including background checks) as may be required by us or any other Public Agency;
    7. for the purposes of storing or creating backups of your Data (whether for contingency or business continuity purposes or otherwise), whether within or outside Singapore;
    8. to prevent or investigate any fraud, unlawful activity or omission or misconduct, whether or not there is any suspicion of the aforementioned; dealing with conflict of interests; or dealing with and/or investigating complaints; and/or
    9. to enable us to contact you or communicate with you on any matters relating to your access or use of the Services, including but not limited to the purposes set out above, via email, push notifications or such other forms of communication that we may introduce from time to time depending on the functionality of the Services and/or your Device,
    10. (collectively, the "Purposes").
  13. We may collect, use, disclose or process your Data for other purpose(s) that do not appear above. In such cases, we will generally notify you of such other purposes and obtain your consent for the same, unless the collection, use, disclosure or processing of your Data for such purpose(s) without consent is permissible under any applicable law.
  14. If you provide us with Data:
    1. We may share necessary Data with other Public Agencies, and third party service providers in connection with the Services, so as to provide the Services to you in the most efficient and effective way unless such sharing is prohibited by law.
    2. We will NOT share your personal data with entities which are not Public Agencies, except where such sharing is necessary for such entities to assist us in providing the Services to you.
    3. For your convenience, we may also display to you Data you had previously supplied us or other Public Agencies. This will speed up the transaction(s) and save you the trouble of repeating previous submissions. Should the Data be out-of-date, you shall be required to supply the latest Data through the relevant functionality in the Services without delay.
  15. Data from Third Party Sources
  16. We may collect Data from sources other than yourself, for any, some or all of the above Purposes. Such Data may be used, disclosed and/or processed by itself or together with or in conjunction with other Data that you have provided to us for any, some or all of the Purposes set out above (depending on the types of information we receive).
  17. In the course of your access or use of the Services, we may collect Data relating to other individuals from you. Where this involves the personal data of such other individuals, you represent and warrant that:
    1. for personal data relating to other individuals that you provide to us, you would have, prior to disclosing such personal data:
      (a) notified these individuals (i) that you will be providing their personal data to us; and (ii) of the purposes for which we will be collecting, using, disclosing and/or processing their personal data, as set out in this Privacy Statement and/or as notified by us to you from time to time; and
      (b) obtained consent from the individuals whose personal data are being disclosed, permitting (i) you to disclose the personal data to us; and (ii) us to collect, use, disclose and/or process these individuals' personal data, for the purposes referred to in Clause 12.1(a)(ii).
    2. the personal data that you will be providing us is accurate, complete and true; and
    3. that you have the valid authority and consent from these individuals to act on their behalf and provide their personal data to us to collect, use, disclose and/or process for the purposes referred to in Clause 12.1(a)(ii).
  18. How we handle and manage your Data
  19. Your Data may be stored in servers, systems or devices (whether located within or outside Singapore) owned, operated or managed by us, and/or our third party service providers or collaborators, or on your Device, and may be used by us or our third party service providers or collaborators, such as but not limited to other Public Agencies, to facilitate your access or use of the Services.
  20. We will take reasonable measures to safeguard personal data that is in our possession or under our control to protect it from loss, misuse, unauthorised access or disclosure, alteration or destruction. This may include, without limitation, securing all electronic storage and transmission of personal data with appropriate security technologies.
  21. You may withdraw your consent to the use and disclosure of your personal data by us with reasonable notice and subject to any prevailing legal or contractual restrictions; however, doing so may prevent the proper functioning of the Services, or any part thereof and may also result in the cessation of the Services, or any part thereof to you. We may also continue to retain, use, disclose and/or process your personal data for any of the Purposes set out herein notwithstanding your withdrawal of consent if we are permitted to do so under any applicable law.
  22. General Information
  23. The Services may contain services, products and/or links to services, products and/or websites provided, published or maintained by entities that are not Public Agencies. These entities' data protection and privacy practices may differ from Public Agencies'. Public Agencies are not responsible for the content and privacy practices of these other services, products and/or websites and you are encouraged to consult the privacy notices of those sites or privacy policies applicable to those services, products and/or websites.
  24. You hereby acknowledge and agree that Public Agencies are not responsible or liable for any loss of Data that is a result of any event, actions or occurrence beyond the control of Public Agencies or from the actions or omissions of other users or third parties.
  25. We reserve the right to change or amend the Privacy Statement at any time, by posting the revised Privacy Statement on or through the Application or on the Website. Please check our Privacy Statement regularly to ensure that you are kept informed of the latest changes to the same.
  26. Please contact support@corppass.gov.sg if you:
    1. have any enquires, complaints or feedback on our data protection policies and procedures; or
    2. need more information on or access to data which you have provided to us in the past.